The Billing Center (Settings > Billing) is where admins manage your organization's Sybill subscription, seats, AI credits, payment methods, and invoices. Billing is also available on the mobile web app.
Your current plan and seats
The page shows the plan your organization is on, your billing cycle, and how many paid seats are purchased and assigned. From here admins can:
Upgrade or change plans: Compare all Sybill pricing plans and switch directly in the app. Upgrades are prorated and take effect immediately; downgrades take effect at the start of your next billing cycle.
Add or remove seats: Adjust the number of Recorder licenses as your team changes.
AI credits
The credit usage section shows how your team is consuming AI credits for the selected usage period. There are two kinds of credits:
Your credits: The weekly credits included with each user's plan. These reset every week and unused credits do not carry over. On Enterprise plans, included credits are unlimited.
On-demand credits: A shared pool of credits that admins purchase at the organization level. On-demand credits are used when a member runs out of weekly credits, and they roll over until used.
Admins can:
Buy on-demand credits for the organization directly from the Billing page.
Control who can use the on-demand pool: Manage which team members can draw from on-demand credits, so heavy usage stays predictable.
Set up automatic top-off: Automatically purchase more on-demand credits whenever the team runs low.
Review and export usage: See a breakdown of what consumed credits and download a usage report for the selected period.
When a member runs low or out of credits, Sybill notifies them by email and in the app. Members can request an upgrade or more credits, and those requests are routed to your admins.
For what credits are used for and how many typical actions cost, please see Sybill Plans & Pricing: Overview & AI Credits Guide.
Payment methods
Admins can manage payment methods without leaving Sybill:
Subscription payment method: The card used for your plan and seats.
Credits payment method: The card used for on-demand credit purchases and automatic top-offs. This can be the same card as your subscription or a different one.
Invoices
The invoices table lists your past charges, so you can review and download invoices at any time. For questions about proration and charges, please see Understanding prorated charges, invoicing, and payments in Sybill.
FAQs
Who can see the Billing page?
Billing is managed by Sybill admins. Members see their own credit usage and can send upgrade or credit requests to admins.
What happens when a member runs out of credits?
Features that require credits pause for that member until their weekly credits reset, they receive access to on-demand credits, or your plan changes. Always-on features such as meeting summaries and pre-meeting briefs are not interrupted.
Can I manage billing from my phone?
Yes. The mobile web app supports the Settings and Billing pages.