Trackers
Trackers are a powerful feature that allows you to categorize and filter calls and transcripts based on specific topics, keywords, or themes. By setting up trackers, you can quickly identify and access conversations that mention certain keywords or phrases relevant to your interests or business needs.
Creating a Tracker
Name Your Tracker: Start by giving your tracker a clear and descriptive name. This name should reflect the theme or topic you wish to track.
Add Keywords and Phrases: Enter a list of words and phrases that are commonly used to refer to the topic of your tracker. Sybill will search for these terms within calls and transcripts to identify relevant conversations. Remember, the match is case-insensitive, meaning it does not matter whether the letters are uppercase or lowercase.
Note: After adding a new tracker, it may take some time for it to reflect on older calls as the system updates and applies the tracker retrospectively.
Custom Vocabulary
The Custom Vocabulary feature allows you to enhance Sybill's transcription accuracy for words that are unique to your business or industry, which might include proprietary terms, product names, or industry jargon.
Adding to Your Custom Vocabulary
To improve transcription quality, add any proper nouns, technical terms, or unique business vocabulary to this list. Sybill will then recognize and accurately transcribe these terms in your calls and transcripts, reducing errors and improving clarity.