Sybill Joining Preference Settings: Sybill allows users to set joining preferences to - All meetings
- Only external meetings
- Only meetings that you organize
- No meetings
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It is possible that Sybill didn’t join the call due to joining preferences. You can change the preference from the Settings section of your Sybill dashboard or add Sybill to a live call from the 'Upcoming Meetings' pane.
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Sybill Blocked Addresses Settings: Check your Settings > Admin > Blocked Addresses - Joining. If one of the meeting participants has an email address that matches a blocked address here, then Sybill won't be joining that call.
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Upcoming Meetings: Don't turn off Sybill from joining a call from the Upcoming Meetings section if you want Sybill to record that conversation.
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Integration Issues: Sybill integrates with various video conferencing platforms, such as Zoom, Google Meet, or Microsoft Teams. Sybill may not join the call if it is on a platform other than these, like Cisco Webex or others.

Meeting Organizer Permissions: Sybill's ability to record meetings may depend on the permissions granted to the meeting organizer. If you are the organizer, ensure that you have the necessary rights on your video conferencing platform to allow external participants. If you are the only Sybill user from your organization on a call, make sure that you are a Sybill recorder and not a collaborator.

Account or Subscription Limitations: Verify that your Sybill subscription is active. If your subscription has expired, it may prevent new calls from being recorded/analyzed. Ensure that your subscription status is active and updated.

Contact Sybill Support: If all of the above are in order and you still can’t record calls, reach out to Sybill's customer support team for further assistance.