Identify the bad calls and proactively rescue those deals

Sybill Score is a single metric to grade your calls on a scale from 0 to 100.

How to use it

  • For account executives or those leading deals: You can use Sybill Score to assess which calls went well and which didn't to properly prioritize deals. You may choose to take immediate next steps on a big opportunity going south or choose to strike while the iron is hot for one that's going well.

  • For managers: Quickly prioritize which calls need to be reviewed to effectively coach your reps or to jump into deals.

Think of the Sybill Score as a starting point while reviewing which deals to get deeper into.


How it's computed

A Sybill Score for a call is based on a combination of prospect excitement as well as their interactivity during the call.

Excitement captures visual cues: lean-ins, smiles, nods, and unwavering gaze, along with verbal cues like positive statements.

Interactivity captures the nature of the conversation: how much of it was a conversation (and not a monologue), since prospects who ask more questions and engage more in the conversation tend to get further in the process.

A score above 70 is good, and one above 80 is excellent. Whenever a call score is high or low (and not medium), you also get the most influential factor right underneath it. In the screenshot above, the first call had high interactivity, whereas the last one had high excitement.

Let us know how you use it and what deals you save with Sybill Score!

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