We're here to help, and we'd love to hear from you. Please pick whichever channel suits you best:
In-app chat (fastest)
Click the chat bubble in the bottom-right corner of the Sybill app or this help center. Our AI assistant answers most questions instantly, and a human teammate takes over whenever your question needs one.
You can also open support from inside the app: click your profile in the bottom-left, then Help & Support.
Email
Please write to [email protected]. You're welcome to use the same address for technical issues, account questions, and billing. We'll route it to the right person.
What to send with your request
Including a few details up front usually saves a whole back-and-forth. Please see Getting Help Fast: Bug Reports, Feature Requests & What to Include.
Sharing sensitive information safely
Please never paste passwords, API keys, or other credentials into chat or email. If our team needs sensitive information to help you, kindly share it via a one-time secret or LastPass link and send the link plus passphrase separately.
Security disclosures
If you believe you've found a security vulnerability, please email [email protected] with "Security" in the subject line and we'll route it to our security team immediately. Thank you for helping keep Sybill safe.