Sybill can migrate your historical conversations from Chorus using Chorus's API.
To do this, you'll need to retain access to your Chorus instance during the migration. Once complete, your calls will be fully available in Sybill - you can search, share, coach from them, and ask questions across your entire call history.
Migration Guide
1. Invite Sybill to Your Chorus Instance
Unlike other migrations, you don't need to generate an API key yourself. Instead:
Invite the Sybill team to your active Chorus instance as an admin user with a listener license.
Your Sybill Account Manager will provide the email address to invite.
Once access is granted, the Sybill team will generate the necessary API credentials directly from your Chorus instance.
2. Decide the Migration Scope
Let your Sybill Account Manager know:
Which time period you'd like migrated - e.g. the last 3 months, last year, or a custom date range.
Whether you'd like to migrate all users or specific team members only.
3. Connect Your CRM
If your team uses Salesforce or HubSpot, make sure it is connected in Sybill before migration begins. This allows Sybill to automatically link every migrated call to the right deals, accounts, and contacts from day one.
4. Schedule the Migration
Your Sybill Account Manager will coordinate the migration with the team. Sybill handles the entire process - no further action is needed from your side.
What Gets Migrated?
During the migration, Sybill maps Chorus users to Sybill accounts based on email addresses. The following is brought across:
Call metadata - title, date, duration, and participant details.
Call recording - stored and playable in Sybill, including video where available.
Conversation transcript - with full speaker separation so every voice is correctly attributed.
CRM associations - deals, accounts, and contacts linked to each call in Chorus are preserved and connected to your CRM in Sybill.
What You'll Have Once Migration Is Complete
Every migrated call will be fully processed by Sybill's AI, giving you:
Playable recording with speaker separation.
AI-generated call summary with key discussion points.
Action items extracted from the conversation.
CRM links to the relevant deals, accounts, and contacts.
Full transcript search - find any moment across your entire call history via Ask Sybill.
Deal timelines - complete historical conversation context on every deal, so your team can ramp up on any account instantly.
Follow-up email drafts ready to review and send.
What Can Cause a Call to Not Get Migrated?
The call was not a recorded video meeting in Chorus (audio-only or non-meeting call types are not supported).
The call had not finished processing in Chorus at the time of migration.
The call's owner is not a user mapped to a Sybill account.
The call falls outside the agreed date range.