At Sybill, we understand that teams sometimes need to off-board while keeping access to their valuable call recordings. We’re here to help you with that secure transition.
This guide walks you through two secure options to receive your Sybill call recordings: via AWS S3 or Google Drive. Please note that bulk exports are not available within the app itself—you’ll need to follow one of the methods below or reach out to support@sybill.ai.
What’s Included in the Bulk Export?
Included:
MP4 call recordings (audio + video)
Not included:
Transcripts
Next steps
Outcomes
Other metadata
If you require additional information alongside the recordings, please contact your Sybill representative to explore possible solutions.
Option 1: AWS S3 Transfer
This option is ideal if your team uses AWS and has admin privileges to manage buckets.
Prerequisites
Access to your AWS account with administrative privileges
Your organization’s primary domain name
Setup Process
1. Create an S3 Bucket
Log into your AWS account
Navigate to S3 and create a new bucket
Name the bucket:
sybill-export-recordings-<your-org-domain>
Example: sybill-export-recordings-google
for google.com
Under Object Ownership:
- Select "ACLs enabled"
- Set ownership to "Bucket owner preferred"Leave all other settings as default
Click "Create bucket"
2. Configure Bucket Permissions
Navigate to the new bucket
Go to the Permissions tab
In the Access Control List (ACL) section, click Edit
Scroll to Access for other AWS accounts and click Add grantee
Add Sybill’s canonical ID:
c4c426596118f2b81f7bf5d06a2058962ca01ecb9205566e49dcce768c74a4f0
Assign these permissions:
- Objects: List, Write
- Bucket ACL: Read, WriteSave changes
3. Share the Bucket Information with Sybill
Go to the bucket's Properties tab
Copy the Amazon Resource Name (ARN)
Email support@sybill.ai with the subject line:
Offboarding - S3 Bucket ARN
Please include the ARN in the body of the email and CC privacy@sybill.ai
Option 2: Google Drive Transfer
This is a great option if your organization primarily uses Google Workspace and has access to GCP.
Prerequisites
A Google Cloud Platform (GCP) account with admin access
Google Drive with enough storage space
Setup Process
1. Create a Service Account
Go to the Google Cloud Console
Navigate to IAM & Admin > Service Accounts
Click Create Service Account
Name it something like
Sybill-recordings-transfer
Click Create and Continue
Add the following roles:
- Storage Object Creator
- Storage Object ViewerClick Done
2. Generate Credentials
Click on the newly created service account
Go to the Keys tab
Click Add Key > Create New Key
Select JSON format and click Create
- This will download acredentials.json
file—please keep it safe
3. Set Up a Google Drive Folder
Create a folder in your Google Drive
Right-click and select Share
Share it with the service account email (it looks like:
service-account-name@project-id.iam.gserviceaccount.com
)Give Editor access to this service account
4. Share Details with Sybill
Email support@sybill.ai with the subject line:
Offboarding - Google Drive Setup
Please attach the credentials.json
file and include the Google Drive folder ID (you can find it in the folder’s URL). Don’t forget to CC privacy@sybill.ai too.
Security and Privacy
Your data’s security is our top priority.
AWS S3: Sybill’s access is restricted to the specific actions needed for file transfer
Google Drive: Our service account will only have access to the folder you shared—nothing more
We kindly ask that you review your sharing settings after the transfer is complete and revoke access if needed.
Frequently Asked Questions (FAQs)
Q: Can I export only a few recordings instead of all?
A: At this time, we only support full exports during offboarding. For individual recordings, you can still download them call by call from the app.
Q: What if I want transcripts and next steps as well?
A: Currently, our bulk exports include only the media files. If you need more data, please contact your Sybill representative—we’d be happy to explore how we can help.
Q: How long does the transfer take?
A: Once we receive your setup details, transfers typically begin within 2–3 business days. We’ll notify you as soon as it's complete.
Q: What happens if the Drive/S3 setup fails?
A: Please don’t worry. Just reach out to support@sybill.ai, and we’ll walk you through troubleshooting or offer alternatives.
Still Need Help?
We’re always here to help. Please don’t hesitate to contact your Sybill representative or email support@sybill.ai and privacy@sybill.ai for any offboarding or data-related queries.
We’ll be happy to assist you!