Sybill now allows you to upload offline call recordings (MOV, MP4 and MP3) directly into the platform. Whether your customer doesn’t permit live recording, you use another tool to capture meetings, or you have audio-only calls, you can now bring all your calls into Sybill for full insights, Magic Summaries, and analysis - just as if you recorded them natively.
With this feature, you can ensure that all your calls, no matter where or how they were recorded, are centralized in one place for streamlined analysis, coaching, and follow-up.
Why Call Upload Matters
Sales and Customer Success teams often deal with situations where calls or meetings cannot be recorded directly within Sybill. For example:
A client records the call on their end and shares the file.
A conference call is recorded using external tools.
An audio-only meeting is captured as an MP3 file.
With Call Upload, you can import these recordings into Sybill to:
Generate AI-powered Magic Summaries.
Ensure all calls - regardless of where they were recorded - are stored and analyzed in one location.
Maintain a complete, centralized library of meetings for coaching, onboarding, and analysis.
How to Upload Calls into Sybill
1. Prepare the Recording
Ensure you have the call recording file ready in one of the supported formats:
MOV (video files)
MP4 (video files)
MP3 (audio files)
The file should be clear, with good audio quality, to enable Sybill’s AI to transcribe and analyze the content accurately.
2. Upload the Call
Please go to your Sybill Meetings Dashboard.
Click ‘Import’ on the right side of your home page. (Image A)
(Image A: 'Import' button highlighted in green box, present on right side of Sybill Dashboard)
Select the file from your device. Add any relevant details:
Meeting Name: Provide a recognizable title. (Image B)
Meeting Date & Time: Helps organize it in the same order on your dashboard. (Image C)
(Image B: Upload a call by selecting a file, and providing meeting title)
(Image C: Select a date & time to ensure the upload shows up chronologically in your Sybill Dashboard)
Click on ‘Process Call Recording’ to upload the file. (Image C)
After this, Sybill will take some time depending on the size & length of the call to process it & show on your Dashboard. (Image D)
(Image D: Dialogue box confirming the uploaded file is being processed)
3. Review the Uploaded Call
Once the file is uploaded, Sybill will:
Transcribe the call and provide a full AI-generated summary.
Extract key moments, such as action items, objections, or feature discussions.
Display the recording alongside other calls in your dashboard, making it searchable via Global Search.
FAQs
1. What file formats are supported for call uploads?
Sybill supports MOV/MP4 (video) and MP3 (audio) formats for uploads.
2. Will uploaded calls get the same insights as live-recorded calls?
Yes! Uploaded calls are processed exactly like calls recorded within Sybill. You’ll receive:
AI-powered Magic Summaries
Key insights and action items
Searchable transcripts
3. Can I upload multiple calls at once?
Currently, you can upload one call at a time. Alternatively, you could combine recordings in advance & then upload them.
4. What if the uploaded call has poor audio quality?
Sybill’s AI performs best with clear audio. If the call has excessive background noise, low volume, or unclear speech, it may impact the accuracy of the transcription and insights.
5. Where do uploaded calls appear in Sybill?
Uploaded calls appear alongside your live-recorded calls in the dashboard. This is why it is crucial to have the correct date & time on the uploads. You can also organize them using tags or add them to Collections for better management.
6. Can I edit the name, tags, or details of an uploaded call later?
No, you can not update call details (name, tags, etc) after you added them while uploading the call. However, you could delete it & reupload to get the details right.
7. Are uploaded calls included in Global Search?
Yes, once uploaded, calls are fully searchable using keywords, phrases, or topics via Global Search.
Troubleshooting
1. My file is not uploading.
Ensure the file format is MOV/MP4 or MP3.
Check that the file size is within the upload limit, which is 500 KB minimum and 1 GB maximum.
Verify your internet connection and try again.
2. The transcript is incomplete or inaccurate.
Ensure the recording has clear audio.
Contact Sybill support for further assistance.
3. I can’t find my uploaded call in the dashboard.
Refresh your dashboard or wait a few minutes - processing may take some time.
Use Global Search to search for the call by its title or you could search it by date, since it will either capture the date of the file or the date you entered.